By Post:
Buggy Dough
Newspaper House, 40
Churchgate, Bolton, BL1 1HL

By Phone:

By Email:

We will confirm receipt of your complaint within 72 hrs and normally provide a response within 28 days. If our response is delayed we will let you know, ensuring that your complaint is dealt with within 8 weeks.

If you are unhappy with our response, you can contact:

• The Financial Ombudsman (Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone: 0800 023 4567. Website:;
• Citizens Advice;
• Various consumer protection
authorities and associations;
• The Financial Conduct Authority (FCA). We are authorised and regulated by them under the registration number 793965.