Newspaper House, 40
Churchgate, Bolton, BL1 1HL
We will confirm receipt of your complaint within 72 hrs and normally provide a response within 28 days. If our response is delayed we will let you know, ensuring that your complaint is dealt with within 8 weeks.
If you are unhappy with our response, you can contact:
• The Financial Ombudsman (Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone: 0800 023 4567. Website: www.financial-ombudsman.org.uk);
• Citizens Advice;
• Various consumer protection
authorities and associations;
• The Financial Conduct Authority (FCA). We are authorised and regulated by them under the registration number 793965.